Return & Refund Policy
Welcome to VEVOR! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
You may return a product in two ways: (1) Part I — your statutory right of withdrawal, a legal right to return a product within 14 days of receipt for any reason; and (2) Part II — our voluntary return & refund policy, an extended 30-day return window offered as an additional goodwill, subject to the approved reasons set out below.
Part I — Statutory Right of Withdrawal
- You have a statutory right of withdrawal. This means you may withdraw from your purchase contract within 14 days of receipt of the goods, without giving any reason. This statutory right cannot be waived and takes precedence over Part II below.
- Withdrawal period: You have the right to withdraw from this contract within 14 days from the day on which you (or a third party other than the carrier and designated by you) acquire physical possession of the goods. Where an order contains multiple goods delivered separately, the period runs from receipt of the last item.
- How to exercise your right: To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement before the withdrawal period expires. You may do so by clicking the "Withdraw/Return" button on your order page, after which you will be asked to provide the necessary information (e.g., your order number and name...) to complete the withdrawal. You may also contact our customer service (Contact us) or send us an e-mail, but this is not mandatory. Our customer service team will contact you upon receipt of your request and provide a solution.
- Return of goods: You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal. The goods must be returned unused and undamaged in their original condition and packaging. You are responsible for any loss in value of the goods caused by handling them beyond what is necessary to check their nature, characteristics, and functioning.
- Return shipping costs: You will bear the direct costs of returning the goods, unless we have expressly offered free returns. This return shipping cost is not included in the reimbursement of payments received from you.
- Refund: We will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. Where you have chosen a non-standard delivery method (e.g., express or expedited shipping), we will refund only the cost of standard delivery. The additional costs arising from your choice of non-standard delivery will not be reimbursed. We may withhold the refund until we have received the goods back. We will use the same means of payment as you used for the original transaction. Where you withdraw from only part of an order, we will refund the delivery costs only to the extent that those costs would not have been incurred by you had you not purchased the returned goods.
- Exceptions: The right of withdrawal does not apply to:
- goods made to your specifications or clearly personalised;
- sealed goods which are not suitable for return for reasons of health protection or hygiene and whose sealing was removed after delivery;
- goods which, after delivery, have been inseparably mixed with other items.
Part II — Return & Refund Policy
Beyond your statutory 14-day right of withdrawal (Part I), VEVOR voluntarily offers an extended 30-day return window. Your satisfaction is at the heart of everything we do at VEVOR. The 30-day period starts from the date of delivery, which is the same starting point as the statutory 14-day withdrawal period. The 30-day return is subject to the conditions and approved reasons described below in this Part II.
How to return and get a refund/replacement?
Step 1: Please contact our VEVOR customer service ( Contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).
Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
1.Reasons Supporting Free Return
| Return reason | Note |
|---|---|
| DOA(Dead on arrival) | You can reject it directly if it is confirmed damaged |
| Wrong item sent | Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package |
| Doesn't match the description | Please provide us with some photos to show the problem |
| Quality issues | Please provide us with some pictures or videos to verify it |
| Missing parts | Please provide us with some pictures or videos to verify it |
Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
2.Reasons Not Supporting Free Return
| Return reason | Note |
|---|---|
| Arrived too late | VEVOR will not offer free returns if the delivery is delayed due to reasons out of our control. |
| Don’t want/need/like it | Receive the item but change your mind/ Order by mistake/ Price changes/ Does not meet my expectations/ Paying high shipping cost/ Find better products |
| Without manual or non-standard manual | Contact us for an electronic or video manual |
| User’s error | Any damage caused by user’s misoperation will not be covered/ Bought wrong |
Note: For above return situations, the buyer will bear the cost of return & restock.
3. How long does it take to receive my refund?
| Payment Method | Refund Processing Time | Note |
|---|---|---|
| Credit Card | Within 3-15 business days after receiving the refund email (depends on your card issuer) | We will not charge you any processing fee |
| Paypal | Up to 48 hours after you receive the refund email | / |
| Klarna | Depending on your financial institution, it can take up to 14 days for the funds to show in your account. | / |
Note: If you have not received a refund within the time frame, please feel free to contact us or your card issuer.
Statement: VEVOR reserves all rights to the final interpretation of the return and refund policy. If you have any questions, please don't hesitate to contact us.
