Q: How do I choose the right electric car charging cable?
A: First, determine if the charging interface is Type 2, and then select the appropriate charging gun according to the input voltage (single-phase 240 V/three-phase 380 V) and the power supported by the charger.

Q: 3.6 kW vs. 7 kW vs. 11 kW vs. 22 kW, which is best for my car?
A: Check whether the AC charging station and the vehicle's onboard charger are single-phase or three-phase. If they have the same number of phases, choose a high-current charging cable that is backward compatible with a low-power vehicle.

Q: Can the charging cable be used as an extension cable?
A: No. This charging cable must be plugged directly into the charging station's socket.

Q: Why can't the car be charged?
A: First, ensure that the charging cable's supported power output is higher than or equal to the rated power for in-car charging, and then verify that the plug and socket are correctly installed. If both are correct, please contact us.