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Poręcze schodowe zewnętrzne VEVOR, zestaw poręczy schodowych 1-2 stopni, balustrada przejściowa ze stali węglowej z zestawem montażowym, poręcz schodowa dla seniorów, schody betonowe i na werandę i taras, biały łuk retro

Recenzje klientów dla Poręcze schodowe zewnętrzne VEVOR, zestaw poręczy schodowych 1-2 stopni, balustrada przejściowa ze stali węglowej z zestawem montażowym, poręcz schodowa dla seniorów, schody betonowe i na werandę i taras, biały łuk retro

Stopień 1 lub 2 - Biały

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Opinie klientów, w tym oceny produktów w formie gwiazdek, pomagają klientom dowiedzieć się więcej o produkcie i podjąć decyzję, czy jest on dla nich odpowiedni.
Nasza ogólna ocena nie jest zwykłą średnią. Priorytetem są dla nas autentyczne, wiarygodne recenzje i odfiltrowujemy duplikaty lub nieaktualne treści przed obliczeniem ostatecznej oceny. Dzięki temu mamy pewność, że ocena rzeczywiście odzwierciedla rzeczywiste doświadczenia klientów.
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Ca*** Ca***
Stable
This product is good value. Assembly is moderately difficult. The concrete bit that is included was not usable in my hammer drill. This rail is sturdy, improving a safer stairway.
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Odpowiedź działu obsługi klienta: Dear Valued Customer, Thank you sincerely for taking the time to share your experience and valuable feedback with us. We truly appreciate you choosing our product and taking the time to share your thoughts. If you ever need any assistance, please visit our “Contact Us” page, which can be found in the bottom navigation bar, and submit a ticket. Our after-sales team will be happy to assist you and work to resolve any concerns as quickly as possible. Thank you again for your time, feedback, and support. We look forward to serving you again.
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4Rider 4Rider
Handrails for outdoor steps
Handrails are priced individually meaning you will need 2 railings. Metal is stamped, but rails are sturdy enough to provide adequate support. Some of the metal and hardware on the bottom developed rust spots after only few weeks outdoor.
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Odpowiedź działu obsługi klienta: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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no no
no
Stopień 2 lub 3 - Czarny
Handrails were wider than I thought they would be but I liked them and had them installed and the comment I got from installer was that the package did not include concrete screws and the ones included were not good enough for stability purposes so he went out and purchased the right screws. Other than that, they look great and I am glad the job is done.
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Odpowiedź działu obsługi klienta: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ginette Blouin Ginette Blouin
Item not available in Quebec
The item was shipped from Alberta by Purolator and returned to Vevor by Purolator due to the delay in delivery . If I had known that this item would be shipped from Alberta I would not have ordered it. I recommend that Vevor displays "out of stock" on their Web site whenever the item is not available in Quebec
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Odpowiedź działu obsługi klienta: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Col Fisher Col Fisher
Poor quality finish.
Stopień 2 lub 3 - Czarny
Was rusty, straight from the box.
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Odpowiedź działu obsługi klienta: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464711545669632] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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Doer of Things Doer of Things
Rust after 3 months
These handrails rust easily. They go in well and look good, but the rust can’t be stopped. The water gets into the unpainted posts and creates rust down onto the lower rail. DO NOT BUY THESE RAILINGS!!
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Odpowiedź działu obsługi klienta: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jenn Jenn
Rusty handrails
These handrails rust after 3 months and it is not something that can be fixed easily. Water has access into the posts themselves. DO NOT BUT THESE!!!
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Odpowiedź działu obsługi klienta: Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved. Please check your inbox promptly for our messages.
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Jessica Morrow Jessica Morrow
Railings
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
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Odpowiedź działu obsługi klienta: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Randy Boone Randy Boone
Part Missing
Stopień 1 lub 2 - Biały
A part was missing. I had to go to my local Canadian Tire Store to buy the hardware to complete the assembly.
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Odpowiedź działu obsługi klienta: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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BigfootC BigfootC
Looks good but you need mechanical skills to install
This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)
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Odpowiedź działu obsługi klienta: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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