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Wózek transportowy VEVOR Trailer Dolly Mover, udźwig 227 kg, wysokość 330-590 mm, opony pneumatyczne o średnicy 22,8 cm, napęd ręczny lub elektryczny, do przemieszczania przyczep kempingowych

Recenzje klientów dla Wózek transportowy VEVOR Trailer Dolly Mover, udźwig 227 kg, wysokość 330-590 mm, opony pneumatyczne o średnicy 22,8 cm, napęd ręczny lub elektryczny, do przemieszczania przyczep kempingowych

226.8 kg

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189 recenzji
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bm bm
Don't trust it
Don't trust it 1
Fell apart the first time I tried to move my trailer. Front wheel completely buckled and sheared off.
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Odpowiedź działu obsługi klienta: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Andrew Johnson Andrew Johnson
Mr
453.59 kg
I bought to pull my 5x8 trailer behind my house. While it worked well on blacktop, I was disappointed on how poorly it worked on grass.
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Odpowiedź działu obsługi klienta: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sundance Sundance
Mr. Fixit
226.8 kg
This thing is a piece of s**t. It is far too heavy to carry around on the tongue of a boat trailer, so even if it did work, it would have to be removed every time you used the trailer. But, worst of all it simply did not work as advertised and the one I received never worked at all upon delivery. The mechanism for engagement was broken and when I tried to send the product back I was stone walled and had to keep pushing back several times to get this company to respond appropriately. They did everything to stall and put me off until I was forced to threaten to report my purchase to the credit card company I used to pay for it. Eventually they relented and refunded my full purchase price after more than 20 days of constantly having to badger them to respond. They only way to deal with them is to keep pushing back and make negative comments on their on line ads telling people not to buy this product. Do not buy anything from these people. Customer service is something they do not know how to do. Lousy product and very bad custer service follow up to complaints.
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Odpowiedź działu obsługi klienta: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Anthony Catanzariti Anthony Catanzariti
Do not use for more then 1000lbs
544.31 kg
I was moving my boat and the plate that the ball is screwed into just snapped out. It had 4 tack welds holding in the stem. It was the first time I used it. I think for something small it could be OK. My boat and trailer weighs 3000lbs . Tongue weight is like 300lbs I lift it by hand. If you need something strong and heavy duty this is not it.
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Odpowiedź działu obsługi klienta: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
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Les Les
HORRIBLE COMPANY
544.31 kg
HORRIBLE COMPANY 1
I purchased the Heavy Duty Dolly from VEVOR. STAY AWAY FROM VEVOR. They do NOT stand behind their products. Their customer service is a constant circle of uselessness. The product came with a bad tire(had a hole in it). All I wanted was a replacement tire. THe online CHAT team kept saying that the email team had to handle it. The email team would not respond to me. On my second day with this. This should have been a easy fix. The company has no 1800 number to call, their customer service team purposefully sends you in circle. At one point they wanted a video of the defect. How do you take a video of a pinhole leak in a tire inside the rim? They were just trying to hope I give up. This company is NOT reputable and will just take your money. I tried multiple emails, online chats, all to no evail. DONT BUY VEVOR!!!!! By the way, their next step will be to reply to this review saying how sorry they are to hear, blah blah blah. Again, all someone had to do was email me and say "So sorry you had to deal with this, I have expedited shipped you a replacement. You should see it in the next day or two." I was not interested in a refund, just give me what I paid for!
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Odpowiedź działu obsługi klienta: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Guy Guy
Homeowner
544.31 kg
Before this, I was happy with my purchases from Vevor. This however, is disappointing. Not to mention, I tried chatting with an agent and the app kept dying, so this experience has not been the best. And now I can’t even upload a picture to show you but basically the shaft for the trailer dolly came broken. Looks like a bad weld maybe.
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Odpowiedź działu obsługi klienta: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Not tongue weight Not tongue weight
Not tongue weight
136.08 kg
The description of this (and every other trailer dolly on the site) is wrong. This dolly supports only a 300 lb. GROSS trailer weight, not tongue weight. This is absolutely not for moving an RV trailer, but maybe an empty trailer that you would use to haul some yard waste or trash cans. If you want to move a 1000-1500 lb. gross weight trailer, you will need a much bigger (3-wheel) dolly. Very misleading. The instructions that come with the dolly even say 300 lbs. gross weight.
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Odpowiedź działu obsługi klienta: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away. Also,a support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Scott Scott
DO NOT ORDER FROM VEVOR.com
272.16 kg
DO NOT ORDER FROM VEVOR.com. If you ever have issues with the product, they will try their very best to claim that it is working properly and make you jump through hoops (e.g. make video, pics, delay responses) to deter you from returning it. Does not matter if this product is good or not, the fact is that customer service is really bad, that should stop you from doing business here.
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Odpowiedź działu obsługi klienta: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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S.C. S.C.
Item never shipped
453.59 kg
Ordered my item 12/2 as a gift for Christmas. Got tracking info 2 days later. Tracking information never updated. Delivery date passed and still no item. Messaged customer service and they said UPS made a mistake. I called UPS and UPS said they never picked up my item. Messaged customer service again and they still claim it was a ups issue. Then said they’d open a ticket with UPS and I would get more information later. Never got any more information. Requested a refund and the rep said I needed too wait until the 18th before she could issue a refund because even though I had a delivery date 6 working days, they actually had longer. She assured me my time was on its way! Thankfully I ordered another item elsewhere and was delivered within 4 days. I’ve gotten so many different stories about my item and kept getting the runaround as to why it was lost. The 18th came around and I got a refund as soon as I said my item still hasn’t been delivered. Customer service was sketchy. Will not order from here again.
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Odpowiedź działu obsługi klienta: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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