Recenzje klientów dla Okno VEVOR do przyczepy gastronomicznej (rozmiar montażowy 1524 x 915 mm) z aluminiową ramą, okno do serwowania w przyczepie gastronomicznej z kątem otwarcia 85° i 4 oknami przesuwnymi, okno koncesyjne do food trucków

The windows leak from the hinges. I contacted VEVOR about the issue and they never got back to me, or tried to resolve the situation in anyway. The windows look great, and fit well they seemed like good quality until the leaking issue.

I knew the product would be cheap, based on the price, but this is far below my expectations. The first box sent was not properly packaged and was damaged. They offered me $120.00 refund if I kept the damaged product! This is for a food truck with strict requirements on mesh to avoid bugs in the trailer so the mesh being damaged and outside of the track is not a small inconvenience…it defeats the entire purpose of the product. The second window was sent and appears to be damaged free but no compensation was offered for my time or inconvenience. I even have to dispose of the damaged window myself. I kept re-escalating requesting compensation and was provided with a sarcastic message back stating “I’m sorry we resolved your compliant by sending you a new window, no further compensation will be offered.” The company clearly sent me an open box item the first time and only offered me a partial refund to keep it and then sends a replacement that was finally properly packaged but no offer to make it up to the customer. Poor quality product and even worse customer service.

arrived broken

I ordered this product around the beginning of August. After doing my research and contacting the actual company through email, I was assured that glass would be able to be put inside the sliders. Once I received it, my glass guy told me there was no way to put glass inside the sliders. That the glass could only go in the awning. This is NOT what I was asking. So, now I am having to figure out how to use these two windows and keep the air inside my trailer as this is for a drive up as was spoken about to the representative. This is very frustrating and is going to cause more time and money to get the result I was wanting. Should have been a pretty straight forward question and answer session on what I had asked. But, you can't get anyone on the phone. SO, this is why I am putting 1 star on this product. Also, the sliders are flimzy and do not appear to be durable at all. Beware!