Opinie o VEVOR Komercyjna kostkarka do lodu 41 kg/dzień, kostkarka do lodu o pojemności 6 kg, obudowa ze stali nierdzewnej, kostkarka do lodu z wyświetlaczem LED, samoczyszcząca i podwójnym dopływem wody, do restauracji

Zach

Thought it was going to be awesome

Zweryfikowany zakup

It puts out a lot of heat. Ice melts really fast in the bin. Which may have something to do with the heat out put. Its hard to set up a proper drain line unless you want to commit to a floor drain.

1 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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ch***

NO REAL CUSTOMER SERVICE

Zweryfikowany zakup

Loved this for 2 months then it would just stop making ice. Connected to dedicated water line. Okay, so things fail. But customer service is another issue. Have to initiate service through chat and wait 1-2 business days for reply then you reply and it's another 1-2 business days for a reply. THAT IS NOT CUSTOMER SERVICE.

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Odpowiedź działu obsługi klienta: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Sharon Ducote

Slow customer service response.

Zweryfikowany zakup

We received this icemaker on Tuesday, September 15 and let it sit for 24 hours and then plugged it in Wednesday evening, September 16. Every time it pulls water in for ice water pours out of the bottom. I contacted customer service and created a ticket and was told would get response within 2 business days. I didn’t like that because we really need the icemaker. I am requesting a refund as soon as I complete this review. I don’t have time to deal with these issues.

0 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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Chancy

Home owner

Zweryfikowany zakup

Makes ice well. But does not maintain ice in bin. It melts quickly. Guess its only an ice maker not a cooler

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Odpowiedź działu obsługi klienta: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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Maive Nahksepp

An ice machine that doesn't make ice

24-godzinna wydajność wytwarzania lodu: 130 funtów/24 godz. Kształt lodu: Kwadratowy lód Tryb wlotu wody: Pojedyncze doprowadzenie wody Zweryfikowany zakup

I received a machine that doesn't work! I have written to you several times, sent pictures and a video, but there is still no response. I am very disappointed.

7 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Ji***

DO NOT BUY!

Zweryfikowany zakup

Horrible did not work from the start and customer service just bucks I need my money back this is horrible!!!

4 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused you. Thank you for accepting the proposed solution and for your patience. Our team is currently working on the next steps, and we will provide you with an update as soon as possible. In the meantime, we kindly ask that you continue to monitor the ticket responses and your email for any updates. Thank you for your understanding and continued patience.

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Paulo Horta

Teve algum acidente

24-godzinna wydajność wytwarzania lodu: 160 funtów/24 godziny Kształt lodu: Kwadratowy lód Tryb wlotu wody: Pojedyncze doprowadzenie wody Zweryfikowany zakup

Recebe realmente a máquina de gelo mas ao desembrulhar a máquina constatei que vinha danificada em dois sitios estou a deparar-me com dificuldade em fazer esta reclamação

1 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.

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IJimmy Fann

A ice machine that works

Zweryfikowany zakup

Does not get cold or make ice

1 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Morris Wyatt

I want a replacement

Zweryfikowany zakup

Works great but had a big dent in the side of it

0 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Richard Mintz

Major leak

Zweryfikowany zakup

On the inside of the unit where the drain plug connects to the machine there is an annoying amount of water dripping out onto my floor. I’ve verified that the connection is not faulty or that there are no cracks at the point of connection. No issues there. For some reason it’s just leaking no matter what I try. I’m not gonna start taking it apart and then void whatever warranty it has. I sent Vevor the evidence to the website they wanted me to use, which wasn’t even their website it was so third party. I’m not happy with this process.

2 osób uznało to za pomocne

Odpowiedź działu obsługi klienta: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Recenzje klientów dla VEVOR Komercyjna kostkarka do lodu 41 kg/dzień, kostkarka do lodu o pojemności 6 kg, obudowa ze stali nierdzewnej, kostkarka do lodu z wyświetlaczem LED, samoczyszcząca i podwójnym dopływem wody, do restauracji

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