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Pergola VEVOR 2,96 x 3,95 x 2,3 m, altana z dachem przeciwsłonecznym, altana ogrodowa z ochroną UV50+, zadaszenie altany ogrodowej, namiot ogrodowy na patio, do ogrodów, na tarasy, podwórka (beżowy)

Recenzje klientów dla Pergola VEVOR 2,96 x 3,95 x 2,3 m, altana z dachem przeciwsłonecznym, altana ogrodowa z ochroną UV50+, zadaszenie altany ogrodowej, namiot ogrodowy na patio, do ogrodów, na tarasy, podwórka (beżowy)

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Opinie klientów, w tym oceny produktów w formie gwiazdek, pomagają klientom dowiedzieć się więcej o produkcie i podjąć decyzję, czy jest on dla nich odpowiedni.
Nasza ogólna ocena nie jest zwykłą średnią. Priorytetem są dla nas autentyczne, wiarygodne recenzje i odfiltrowujemy duplikaty lub nieaktualne treści przed obliczeniem ostatecznej oceny. Dzięki temu mamy pewność, że ocena rzeczywiście odzwierciedla rzeczywiste doświadczenia klientów.
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24 Recenzje
Recenzje Bieżącego Produktu
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24 recenzji
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Sagar Sagar
Overall okay, some design flaws
Overall decent. Lightweight yet fairly sturdy. Easy to assemble. However the area that acts as the cover when the canopy is closed collects so much water that it pools and stretches the fabric. Almost impossible to drain after even a little bit of rain
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Anna Anna
Great price
Product great. Directions given were not for this product. Had to watch you tube to figure it out.
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Lake rat Lake rat
Pergola
For the price it's hard to beat especially for my use of it. The metal is a little lighter than I was expecting but the overall stability is pretty good and i would buy another one ..instructions for assembly could be a little more clear in certain areas
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Bill Shamblin Bill Shamblin
Low Quality, poor customer service
As cheaply as this thing is made, you would think they could afford to provide a complete kit. Mine was short one small roller/hanger for the canopy and customer service is giving me a runaround about replacing it.
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Odpowiedź działu obsługi klienta: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Kemal Gulluk Kemal Gulluk
No accountability, delayed customer service a total scam
I bought a pergola from vevor on April 28 and when the product came the quality and the specs were not as advertised. I tried to return it within legal date providing supporting documents and pictures. Vevor refused to take it back and make a refund. I put a legal complaint to bc consumer act and started a dispute with my bank through my credit card. Strongly suggest you not to take the risk with the vendor!!!
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Odpowiedź działu obsługi klienta: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jeff Jeff
Pretty good
Cheap materials, pain to put up as the instructions were useless . We will see how long she lasts…..
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Odpowiedź działu obsługi klienta: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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JJ JJ
Missing Parts
I do not know what the problem is with getting missing parts from vevor. Even though they gave me a partial refund for the missing parts, I would like to know why they could not go to the user manual and look up the parts s I did and send them. Are they too big of an operation to do that or what. I have ordered other items from vevor, with no problems. I just do not understand why this pergola was a problem.
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Odpowiedź działu obsługi klienta: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Ray G Ray G
10 X 13 Pergola
Upon opening and inspecting the components I noticed that the packing caused minor damage (dents in the pillars). Once the parts were laid out there were missing stickers that identify the parts and due to the similarity of the parts it was hard to identify. Moving to the instructions was a nightmare, Very simply pictorials difficult to interrupt. I consider myself very mechanically inclined and I had to disassembly the pergola three times because the instruction were not clear enough. Last but not least, There is a design flaw in the top cover that goes over the shade. There are no holes to drain the rain water off of it. I added 4 gromets to allow drainage otherwise the water pools up and stretch's the material. Finally, it looks good and the wife is very happy with it.
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Odpowiedź działu obsługi klienta: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Darryl white Darryl white
Mr
Solid unit no instructions.. on line instructions are garbage and leave a allot out and you have to disassemble to fix .. took 4 days to put together
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Odpowiedź działu obsługi klienta: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Lisa Lisa
Johnson
Was missing one part. Luckily I don’t throw away certain things. Used something in its place. The insert to one of the top beams was missing. I had a piece of metal that I could drill a hole but it did kind of make it little off but not that noticeable. Wasn’t worth the hassle of complaining or sending it back/
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Odpowiedź działu obsługi klienta: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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